Illinois Tightens Rules for Home Warranty Service Calls

A major shift in Illinois law is about to change how home warranty programs schedule and communicate service visits.

Governor Pritzker signed SB 3066, the Service Appointment Fairness Act (Public Act 104‑0656), effective January 1, 2027. If a service provider needs to enter a consumer’s home or requires the consumer to be present, the new law requires providers to:

• Schedule an appointment with a reasonable estimated arrival time, capped at a four‑hour window unless the consumer agrees otherwise
• Call the consumer at least one hour before arrival with a specific time if the arrival window exceeds two hours
• Notify the consumer as quickly as possible if the provider becomes aware of a delay

There is no charge to the consumer if the provider misses the notification requirements or arrives more than 30 minutes outside the stated window and the consumer isn’t present. Violations will be treated as unlawful practices under the Illinois Consumer Fraud Act, giving both the Attorney General and State’s Attorneys full enforcement authority.

For home service contract obligors and administrators, the compliance risk sits squarely with your repair networks: dispatch systems, arrival‑window policies, and call‑ahead protocols all need review before the effective date, including how third‑party contractor agreements allocate responsibility for compliance.

Questions about what this means for your program? Contact us here.